Our secondary persona for the tool is the citizen analyst. Citizen analysts are primarily subject-matter experts in a specific area of business, e.g., a business analyst focused on risk or fraud, a marketing analyst aiming to build out new offers.
Last year, we built a custom analysis feature for the less technical user base. This offering leverages the use of an intuitive, drag-and-drop interface, that business users could analyze data and create visualizations to discover actionable insights.
The aim of the tool was for business users to start exploring data and creating charts immediately, and answer critical business questions change.
Case Study